ICT Helpdesk Technician

Tam Ştat

Menecer

Razılaşma yolu ilə

Yerləşdirilib 26 may 2026

Son Tarix: 22 iyun 2026

Təsvir

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

  • The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

  • Log, prioritize, and resolve helpdesk tickets promptly and professionally.

  • Provide friendly, clear technical assistance to staff and students of all ability levels

  • Deliver basic ICT induction sessions for new staff, students, and parents as required

  • Set up, image, configure, and maintain macOS and Windows 10/11 and tablets

  • Perform software installations, updates, security patches, and system troubleshooting

  • Manage peripherals: printers, scanners, webcams, headsets, and charging stations

  • Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms

  • Troubleshoot data projectors, AV systems, and presentation equipment

  • Ensure all classroom technology is operational before the start of each school day

  • Support examination and online assessment technology setups

  • Administer user accounts, groups, and organizational units via Google Admin Console

  • Manage MacBook and mobile device enrolment through MDM

  • Support teachers with Managebac, Zoom, G Drive, and Sheets integrations

  • Support administrative staff using Outlook, OneDrive, and Word excels

  • Troubleshoot Microsoft 365 license, login, and application issues

  • Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required

  • Maintain an accurate, up-to-date asset register of all hardware and software licenses

  • Assist with procurement requests, warranty claims, and equipment repairs

  • Strong written and spoken Azerbaijani, English and Russian

  • Ability to communicate clearly with an international community

  • Patient, approachable manner with a strong customer-service mindset

  • Ability to manage multiple priorities and remain calm under pressure

  • Ability to work both independently and as part of a collaborative team

​​​​​​​Essential Requirements

  • Minimum 2 years of ICT support experience, preferably in a school or educational institution

  • Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting

  • Hands-on experience with interactive displays and digital projectors

  • Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)

  • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

  • Google IT Support Certificate or IT Support certification (CompTIA A+)

  • Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM

  • Familiarity with network troubleshooting tools and basic TCP/IP concepts

  • Knowledge of English or Russian is an advantage

If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.

CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.

Necə Müraciət Etmək Olar

Avropa Azərbaycan Məktəbi

Avropa Azərbaycan Məktəbi

Education

Avropa Azərbaycan Məktəbi (AAM) 2011-ci ildə Avropa Azərbaycan Cəmiyyəti (TEAS) tərəfindən təsis edilmiş, Azərbaycanda fəaliyyət göstərən özəl beynəlxalq ümumtəhsil məktəbidir. Məktəb Azərbaycan Respublikasının Elm və Təhsil Nazirliyinin lisenziyası əsasında fəaliyyət göstərir və şagirdlərə müasir, təhlükəsiz və dəstəkləyici mühitdə təhsil alma imkanı yaradır. AAM dövlət məktəblərindən fərqli olaraq, beynəlxalq səviyyədə tanınan xüsusi proqramlar təqdim edir. Bu proqramlara IB (International Baccalaureate) – PYP, Cambridge International Examinations, eləcə də IB Diploma Programme (DP) daxildir. Məktəbin yanaşması innovasiya, yaradıcılıq, mədəniyyətlərarası anlayış və tənqidi düşüncənin inkişafına yönəlib.

Şirkət Profilinə Bax

Vakansiya Təfərrüatları

Vakansiya ID

#17624

İş Növü

Tam Ştat

Təcrübə Səviyyəsi

Menecer

Şirkət Ölçüsü

201-500

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