Mühasib köməkçisi

The Senior IT Call Center Operator is responsible for handling advanced technical support requests, supervising; first-line support activities, and ensuring high-quality IT service delivery; This role acts as a senior escalation point within the IT Service Desk and supports continuous improvement of service processes; Handle incoming IT support calls, emails, and service tickets; Provide Level 1 and Level 2 technical support; Diagnose and resolve hardware, software, and network issues remotely; Escalate complex incidents to appropriate IT teams.

Achieves sales objective for assigned area for OTC products; Develops, implements and adapts the long-term strategy for selling the Company's product portfolio within the assigned area; Tracks and forecasts competitors activities and propose respective anticipating and reacting actions from the company; Develops and maintains relationships with key clients; Develops,plans,implements and controls trade marketing activities; Provides regular feedback to the management team regarding sales performance, operations, business climate and competitor activities.

Achieves sales objective for assigned area for Neurology products; Develops, implements and adapts the long-term strategy for selling the Company's product portfolio; Tracks and forecasts competitors activities and propose respective anticipating and reacting actions from the company; Develops and maintains relationships with key clients; Develops,plans,implements and controls trade marketing activities; Provides regular feedback to the management team regarding sales performance, operations, business climate and competitor activities.