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We are looking for an experienced and highly motivated End User Senior Specialist to join our IT Support team and play a key role in delivering high-quality technical services across the organization. This position is responsible for resolving complex technical issues, supporting critical business operations, mentoring support teams, and contributing to the continuous improvement of IT support processes. The ideal candidate is technically strong, customer-oriented, and capable of working effectively in fast-paced and high-pressure environments. If you are passionate about problem-solving, teamwork, and driving operational excellence, we would be excited to have you on our team. Key Responsibilities: Resolve complex and advanced technical incidents and user requests. Receive, prioritize, investigate, and resolve issues escalated from Junior and Middle support levels. Participate in the operational handling of critical or high business-impact user issues. Perform advanced troubleshooting for Windows, Microsoft 365, Active Directory, endpoints, printers, VPN, network connectivity, and corporate applications. Support problem analysis activities, assist with root cause investigation of recurring incidents, and propose long-term solutions. Prepare and update technical documentation, Knowledge Base articles, troubleshooting guides, FAQs, and user instructions. Mentor the team, provide technical guidance to Junior and Middle specialists, and support knowledge sharing. Monitor ticket quality, proper escalation, SLA/KPI compliance, and user satisfaction. Support implementation of ITSM processes, including incident management, service request management, escalation, and problem management. Participate in IT asset management, endpoint lifecycle activities, equipment replacement, and inventory accuracy control. Coordinate resolution of complex issues with Infrastructure, Information Security, IAM, and other IT teams. Actively participate in software rollouts, endpoint updates, migrations, new system implementations, and other IT projects. Propose improvements to increase support process efficiency and participate in implementation of approved changes. Requirements: Minimum 3 years of experience in the IT services field. Proficiency in English and Russian is required. Strong knowledge of Windows, Microsoft 365, and Active Directory. Strong practical experience in endpoint support, hardware/software troubleshooting, printers, VPN, and network issue resolution. Understanding of ITSM processes: incident, service request, escalation, problem management, and SLA/KPI management. Strong analytical thinking, problem-solving, and decision-making skills. Experience in preparing technical documentation, Knowledge Base materials, and user guides. Ability to mentor team members and share knowledge. Ability to work under pressure in complex and critical situations and manage priorities effectively. ITIL Foundation/Intermediate, Microsoft, CompTIA A+, or similar certifications are an advantage. Interested candidates can send their CV to the e-mail address in the Apply for job button.

We are looking for a motivated and detail-oriented End User Support Junior Specialist to join our IT Support team and provide fast, effective, and user-focused technical assistance. This role plays a key part in ensuring smooth day-to-day IT operations by handling user requests, resolving basic technical issues, and maintaining high service quality standards. The ideal candidate should have strong communication skills, a proactive attitude, and a willingness to learn and grow in a dynamic IT environment. If you are passionate about technology and enjoy helping people solve technical problems, we would be glad to have you on our team. Key Responsibilities: Receive and register technical requests from users via phone, e-mail, chat, remote support tools, and ticketing system. Provide initial resolution for basic and daily issues related to hardware, software, printers, e-mail, Microsoft 365, and standard business applications. Handle standard service requests such as password resets, login issues, printer connection problems, basic software configuration, and similar tasks. Assist with initial setup and handover of desktops, laptops, monitors, printers, keyboards, mice, and other IT equipment. Provide first-level technical assistance to end users using remote support tools. Record all actions, user communication, and resolution details clearly and accurately in the ticketing system. Use Knowledge Base articles to resolve standard issues and support updates when new information is identified. Escalate unresolved or complex incidents to Middle/Senior support level in a timely and proper manner. Support IT asset registration and inventory update activities. Work in accordance with internal procedures, SLA requirements, and information security rules. Requirements: Education in Information Technology, Computer Science, or a related field is preferred. Knowledge of English and Russian is an advantage; the candidate should be able to read and understand texts in these languages and possess strong research and search skills. 1 year of experience in Helpdesk, IT Support, or Technical Support, including internship experience. Basic knowledge of Windows OS and Microsoft 365 applications. Basic diagnostic and troubleshooting skills for computer hardware and peripheral devices. Basic understanding of networking: IP, LAN, Wi-Fi, DNS, DHCP. Basic understanding of Active Directory and user accounts is an advantage. Good communication skills, customer-oriented approach, responsibility, and willingness to learn. Ability to work in a team and follow established procedures. Interested candidates can send their CV to the e-mail address in the Apply for job button.

We are looking for a versatile BI Engineer to join our Business Intelligence Engineering team. You will design and build advanced vizualizations (3D/4D vizualizations), develop AI Agents and the platform that hosts them, and create modern data applications(tools, interfaces and etc.) that turn raw enterprise data into measurable business outcomes. If you enjoy combining strong engineering practices with curiosity for Agentic AI and data visualization, and you want your work to directly influence operational decisions, this position is for you. Key Responsibilities Design, build, and maintain Digital Twin like solutions that virtually represent physical assets, processes, and operations. Integrate real-time and batch data sources into the Digital Twin layer. Implement simulation, monitoring, and what-if analysis capabilities to support operational decisions. Develop AI Agents using modern LLM frameworks for use cases such as analytics assistants, automation, and decision support. Engineer prompts, tools, memory, and orchestration logic to deliver reliable agent behavior. Integrate agents with internal data sources, APIs, and enterprise applications. Contribute to building the internal platform that hosts, deploys, and monitors AI Agents. Develop reusable components for agent orchestration, evaluation, observability, and governance. Apply best practices in security, scalability, and lifecycle management of Agentic AI services. Design and develop end-to-end data applications(tool/interfaces) using Python, React/JavaScript and etc. Build APIs, dashboards, and interactive interfaces that expose advanced analytics to business users. Collaborate with data engineering, analytics, governance, and business teams to ensure data quality, lineage, and performance. Develop advanced analytical models and translate them into actionable insights for business stakeholders. Create custom Power BI visuals using TypeScript and the Power BI custom visuals SDK for non-standard functional needs. Define standards and templates that improve consistency and reusability across BI deliverables. Required Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, Data Science, Information Systems, or a related technical field. 3+ years of professional experience in BI engineering, advanced data analytics, or data software engineering. Strong programming skills in Python (data processing, APIs, automation, AI/ML libraries). Solid frontend development skills with React and JavaScript/TypeScript. Hands-on experience with Power BI, including DAX, Power Query (M), data modeling, and custom visuals development. Experience working with relational and analytical databases and writing performant SQL. Familiarity with REST APIs, version control (Git), and modern software development practices. Understanding of data architecture concepts: data warehousing, data lakes, ETL/ELT pipelines. Preferred Qualifications Experience building or integrating 2D/3D vizualizations and Digital Twin like solutions Understanding of LangChain, LangGraph, LlamaIndex, Semantic Kernel, Autogen, or similar Experience with vector databases and Retrieval-Augmented Generation (RAG) architectures. Familiarity with cloud platforms such as Azure, AWS, or GCP, including their AI/ML and data services. Knowledge of containerization (Docker), orchestration (Kubernetes), and CI/CD pipelines. Experience developing custom Power BI visuals using TypeScript and the Power BI custom visuals SDK. Exposure to monitoring, and evaluation of AI systems in production. If you are interested in this opportunity and would like to be considered for the position, please send your CV to the e-mail address in the Apply for job button.