End User Support Junior Specialist

Caspian Innovation Center

Təcrübə

Yüksək Səviyyə

Razılaşma yolu ilə

Yerləşdirilib 26 may 2026

Son Tarix: 14 iyun 2026

Təsvir

We are looking for a motivated and detail-oriented End User Support Junior Specialist to join our IT Support team and provide fast, effective, and user-focused technical assistance. This role plays a key part in ensuring smooth day-to-day IT operations by handling user requests, resolving basic technical issues, and maintaining high service quality standards. The ideal candidate should have strong communication skills, a proactive attitude, and a willingness to learn and grow in a dynamic IT environment. If you are passionate about technology and enjoy helping people solve technical problems, we would be glad to have you on our team.

Key Responsibilities:

Receive and register technical requests from users via phone, e-mail, chat, remote support tools, and ticketing system.
Provide initial resolution for basic and daily issues related to hardware, software, printers, e-mail, Microsoft 365, and standard business applications.
Handle standard service requests such as password resets, login issues, printer connection problems, basic software configuration, and similar tasks.
Assist with initial setup and handover of desktops, laptops, monitors, printers, keyboards, mice, and other IT equipment.
Provide first-level technical assistance to end users using remote support tools.
Record all actions, user communication, and resolution details clearly and accurately in the ticketing system.
Use Knowledge Base articles to resolve standard issues and support updates when new information is identified.
Escalate unresolved or complex incidents to Middle/Senior support level in a timely and proper manner.
Support IT asset registration and inventory update activities.
Work in accordance with internal procedures, SLA requirements, and information security rules.

Requirements:

Education in Information Technology, Computer Science, or a related field is preferred.
Knowledge of English and Russian is an advantage; the candidate should be able to read and understand texts in these languages and possess strong research and search skills.
1 year of experience in Helpdesk, IT Support, or Technical Support, including internship experience.
Basic knowledge of Windows OS and Microsoft 365 applications.
Basic diagnostic and troubleshooting skills for computer hardware and peripheral devices.
Basic understanding of networking: IP, LAN, Wi-Fi, DNS, DHCP.
Basic understanding of Active Directory and user accounts is an advantage.
Good communication skills, customer-oriented approach, responsibility, and willingness to learn.
Ability to work in a team and follow established procedures.

Interested candidates can send their CV to the e-mail address in the Apply for job button.

Necə Müraciət Etmək Olar

Caspian Innovation Center

Şirkət Profilinə Bax

Vakansiya Təfərrüatları

Vakansiya ID

#17793

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Təcrübə

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Yüksək Səviyyə

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Tam Ştat

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