IT Support Specialist / Junior System Administrator

Project Management Accountable for completing the  project safely, on time and within budget Accountable for stakeholder satisfaction and managing their expectations throughout the project Accountable for effective collaboration and communication with and between all stakeholders Accountable for project cost control and financial performance Manages the project from contract award through to project closure Accountable for variation, scope management and claims Accountable for creating the project plan and executing it Responsible for obtaining stakeholder approvals where required Controls material and inventory; carries out claim analysis Performs subcontractor qualification, evaluation and selection Negotiates subcontractor scope, terms and rates; raises purchase orders and certifies invoices Takes care of all administrative activities of the project including project reports Specific Project Management Responsible for the Project Start-Up meeting, ensuring clear handover from the CSE / Solution team Coordinates with the CSE Project Engineer throughout the project on technical changes, variation orders and addworks Responsible for the project safety plan, quality plan, labour plan and logistics plan Responsible for site methodology and execution specific to existing building environments Triggers the invoice and collection process on time Responsible for monthly project reviews, project audits, handovers and final closure Ensures smooth handover of completed project works to the maintenance team Leadership & People Management Plans manpower for the project – headcount and the right competence level Secures and retains appropriate talent for project execution Leads the multifunctional project team and manages performance Communicates project goals, gives feedback on performance and coaches team members Identifies and facilitates project-related change management activities Creates and maintains safety and security awareness among employees and subcontractors Ensures compliance with KONE safety and security policies at all times Customer & Stakeholder Management Acts as the primary point of contact for the customer throughout the project Manages customer expectations proactively, ensuring transparency on progress, risks and changes Resolves customer concerns and escalates critical issues to management where necessary Ensures that deviations from contract and specification requirements are within agreed levels Presents timely project reports as determined by the contract or KONE management

Team Leadership & Development Leads, coaches and develops the CSE team. Sets performance objectives, conducts regular performance reviews and supports career development Ensures adequate resource allocation across solution and project engineering workstreams Builds a culture of technical excellence, collaboration and continuous improvement within the team Facilitates knowledge sharing across the CSE network, locally and virtually Solution Planning & Sales Support Oversees the provision of technical expertise to the sales team across non-standard and modernisation cases Reviews and approves solution plans, costings, specifications and lead time commitments on major projects Ensures KONE offerings and specifications are positioned effectively in customer building specifications Supports the team in customer meetings and technical negotiations when required Ensures correct product platform selection, solution costing and alignment with Supply Line and local sourcing Drives early engagement with customers and specifiers to embed KONE technical standards Oversees traffic analyses, energy calculations, and technical site surveys for complex cases Project Engineering & Delivery Oversees project engineering activities from start-up meeting through to handover to maintenance Reviews layouts, change order proposals and engineering documentation on complex modernisation projects Ensures variance between site design and site reality is identified and resolved promptly Monitors milestone completion (particularly Milestone 2) and intervenes where engineering issues risk delay Acts as escalation point for technical issues arising during project execution Ensures smooth handover of engineering information to Project Managers, Installation Supervisors and Maintenance Supervisors Compliance & Quality Ensures all engineering solutions comply with local codes, regulations and KONE Engineering Policy Monitors and drives error-free delivery metrics across the team Maintains alignment with environmental and sustainability requirements Ensures correct and timely use of KONE systems General Responsibilities  Participates in product and new service release information-sharing sessions Provides technical training to Sales, Installation and Maintenance teams as required Offers input to product offering management on customisation, standardisation and interface requirements Acts as the primary technical contact for the Supply Line Tendering Engineers