IT Support Specialist / Junior System Administrator
Tam Ştat
Başlanğıc Səviyyə
Provide L1/L2 user support: incidents, requests, prioritization, resolution, and escalation
Manage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixes
Run onboarding/offboarding: accounts, access, equipment assignment, email/Teams setup
Administer Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day level
Handle AD / Entra ID tasks: users, groups, password resets, access governance routines
Troubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when needed
Maintain patching & endpoint security health (AV/EDR status, compliance follow-up)
Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)
Report monthly on ticket metrics, recurring problems, risks, and improvement plan