IT Help Desk

Key Responsibilities System Administration & Support: Manage, monitor, and maintain our on-premise infrastructure, including VMware vSphere clusters, Windows Servers, and Linux servers. Core Services Management: Administer and ensure the high availability of critical services such as Microsoft Active Directory, MS Exchange, and HAProxy. Data Protection: Oversee and manage backup and recovery operations using Veeam Backup & Replication. Cloud Migration: Actively participate in the "lift-and-shift" migration of on-premise virtual machines and applications to cloud. Application & Collaboration Tools: Manage and provide support for corporate systems like Jira, Confluence, and an on-premise instance of Bitrix24 or Creatio CRM, including data migration and user administration tasks. Documentation: Create and maintain comprehensive documentation for all managed systems, configurations, and operational procedures. Troubleshooting: Serve as an escalation point for complex infrastructure-related issues, providing timely resolution and root cause analysis. IT Projects: Leading the IT projects like Bitrix24/Creatio integration, VM migrations, on-premises to cloud and back migrations, etc. Required Skills and Experience 5+ years of experience in a System Engineer role. Expertise in virtualization with VMware vSphere, including installation, configuration, and troubleshooting. Deep knowledge of Windows Server administration, including Active Directory, GPO, DNS, and DHCP. Strong proficiency in Linux administration (Ubuntu). Proven experience managing MS Exchange environments. Hands-on experience with backup and disaster recovery solutions, specifically Veeam. Solid understanding of networking concepts, including TCP/IP, firewalls, and load balancing (HAProxy is a strong plus). Experience administering Atlassian tools (Jira/Confluence) and/or CRM/ERP systems like Bitrix24. Excellent problem-solving skills and the ability to work under pressure. A strong commitment to documentationand standardizingprocesses. Language skills: Fluency in Azerbaijani, English (B2), Russian (C1). Preferred Qualifications Scripting skills for automation (e.g., PowerShell, Bash, Python). Experience with Infrastructure as Code (IaC) tools like Terraform or Ansible. Interested candidates can apply by clicking the link provided in the "Apply" button.

Responsibilities Administer, configure, and optimize Palo Alto firewalls (complex enterprise setup). Support and maintain a heterogeneous network environment: FortiSwitch, HP (legacy), Cisco (3750G), and MikroTik devices across branch offices. Manage and support Ubiquiti UniFi Wi-Fi infrastructure, including VM-hosted UniFi controllers. Manage and support site-to-site IPsec VPNs with multiple external organizations and internal offices. Ensure reliable connectivity and network security across the datacenter cluster and distributed branch infrastructure. Monitor, troubleshoot, and resolve network performance, routing, wireless, and security issues. Maintain detailed and up-to-date documentation of all network configurations, changes, and procedures in Confluence. Collaborate with IT, InfoSec, and business teams to ensure smooth and secure operations. Requirements Proven experience as a Network Engineer (5+ years in enterprise or multi-branch environments preferred). Deep hands-on knowledge of Palo Alto firewalls (configuration, troubleshooting, security policies). Strong background with FortiSwitch, legacy HP switches, and Cisco 3750G platforms. Practical experience with MikroTik routers in branch deployments. Solid expertise in IPsec VPNs (multi-partner and inter-office topologies). Experience with Ubiquiti UniFi Wi-Fi and managing controllers on virtual machines. Familiarity with datacenter networking and server cluster connectivity. Strong troubleshooting skills and structured approach to problem solving. Ability to create and maintain clear technical documentation (Confluence or similar). Language skills: Fluency in Azerbaijani, English (B2), Russian (C1). Preferred Skills Knowledge of routing protocols (BGP, OSPF, static routing). Experience with network monitoring and logging tools. Familiarity with ITIL practices and change management. Interested candidates can apply by clicking the link provided in the "Apply" button.