Network Engineer

Technical Requirements University education (preferably in IT or related field) Good administration experience of Windows and macOS operating systems Understanding of how PCs, laptops and peripheral devices (printers, scanners) work Basic knowledge of network technologies (TCP/IP, DNS, DHCP, VPN) Skills in cable works: neat patch-cord routing, basic cabling, connector crimping, physical network troubleshooting Basic hardware repair and upgrades: SSD/HDD replacement, RAM upgrade, cooler replacement, basic diagnostics Skills in installing, configuring and updating software and operating systems Configuration and support of mobile devices (iOS, Android): corporate email, VPN, basic security settings Experience in user support and resolving common technical issues Experience working with ticketing systems and handling support requests (priorities, SLA) Skills in remote user support (RDP, VNC or similar tools) Good command of office applications (Microsoft Office / Google Workspace) Mandatory documentation of solutions and typical cases in the knowledge base (Confluence) Ability to quickly diagnose and solve problems Polite, customer-oriented and stress-resistant attitude Ability to work in a team and follow procedures and regulations High level of responsibility and attention to detail English or Russian language skills at least at B1 level (written and verbal) Технические требования Высшее образование (желательно в сфере ИТ или смежной) Хороший опыт администрирования систем Windows и macOS Понимание принципов работы ПК, ноутбуков и периферийных устройств (принтеры, сканеры) Базовые знания сетевых технологий (TCP/IP, DNS, DHCP, VPN) Навыки кабельных работ: аккуратная укладка патчкордов, базовая разводка, обжимка коннекторов, диагностика физических сетевых неисправностей Базовый ремонт и апгрейд оборудования: замена SSD/HDD, добавление памяти, замена кулеров, первичная диагностика Навыки установки, настройки и обновления программного обеспечения и ОС Настройка и поддержка мобильных устройств (iOS, Android): корпоративная почта, VPN, базовые настройки безопасности Опыт пользовательской поддержки и решения типовых технических проблем Опыт работы с тикет-системами и обработки обращений (приоритеты, SLA) Навыки удалённой поддержки пользователей (RDP, VNC или аналоги) Уверенное владение офисными приложениями (Microsoft Office / Google Workspace) Обязательное документирование решений и типовых кейсов в базе знаний (Confluence) Умение быстро диагностировать и устранять проблемы Вежливость, клиентоориентированность и стрессоустойчивость Умение работать в команде и следовать процедурам и регламентам Высокий уровень ответственности и внимательность к деталям Владение английским или русским языком на уровне не ниже B1 (устно и письменно) Interested candidates can apply via the link in the Apply for job button.

Key Responsibilities System Administration & Support: Manage, monitor, and maintain our on-premise infrastructure, including VMware vSphere clusters, Windows Servers, and Linux servers. Core Services Management: Administer and ensure the high availability of critical services such as Microsoft Active Directory, MS Exchange, and HAProxy. Data Protection: Oversee and manage backup and recovery operations using Veeam Backup & Replication. Cloud Migration: Actively participate in the "lift-and-shift" migration of on-premise virtual machines and applications to cloud. Application & Collaboration Tools: Manage and provide support for corporate systems like Jira, Confluence, and an on-premise instance of Bitrix24 or Creatio CRM, including data migration and user administration tasks. Documentation: Create and maintain comprehensive documentation for all managed systems, configurations, and operational procedures. Troubleshooting: Serve as an escalation point for complex infrastructure-related issues, providing timely resolution and root cause analysis. IT Projects: Leading the IT projects like Bitrix24/Creatio integration, VM migrations, on-premises to cloud and back migrations, etc. Required Skills and Experience 5+ years of experience in a System Engineer role. Expertise in virtualization with VMware vSphere, including installation, configuration, and troubleshooting. Deep knowledge of Windows Server administration, including Active Directory, GPO, DNS, and DHCP. Strong proficiency in Linux administration (Ubuntu). Proven experience managing MS Exchange environments. Hands-on experience with backup and disaster recovery solutions, specifically Veeam. Solid understanding of networking concepts, including TCP/IP, firewalls, and load balancing (HAProxy is a strong plus). Experience administering Atlassian tools (Jira/Confluence) and/or CRM/ERP systems like Bitrix24. Excellent problem-solving skills and the ability to work under pressure. A strong commitment to documentationand standardizingprocesses. Language skills: Fluency in Azerbaijani, English (B2), Russian (C1). Preferred Qualifications Scripting skills for automation (e.g., PowerShell, Bash, Python). Experience with Infrastructure as Code (IaC) tools like Terraform or Ansible. Interested candidates can apply by clicking the link provided in the "Apply" button.