Audit Director (Finance Background)

Main duties: Provides guidance to hotel guests on the procedures at the spa Answers telephone calls and provides accurate information to guests Keeps the reception area clean and conducive for guests as they wait for their turn Introduces new products/packages to guests Keeps guests updated on currently available promotions and discounts in services offered in the Spa Processes payments from guests for services ordered from the Spa Keeps register of long and existing guests for them to enjoy benefits given to loyal customers Gives appointments to guests on specific days Opens and closes the spa at the appropriate time Assists in getting guest feedback on level of services delivered to improve on service delivery Informs staff members of appointments that have been canceled by guests, and alerts staff members of the arrival of guests who come without prior appointments Assists in developing promotional events, which focus on increasing the clientele of the Spa Manages the guests register to keep record of people who visit the Spa daily Receives guess complaints and feedbacks and directs them to appropriate departments for resolution. Candidate requirements: Previous experience of at least 1 year of experience as Receptionist is highly preferable. Good communication skills, and ability to work in a team. Good knowledge of Azerbaijani, Russian or/and English languages. A polite, engaging personality, flexible to work various shifts. Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address in the Apply for job button, indicating “SPA Receptionist” in the subject of the email. Applications without subjects will not be considered.

Main duties: Understands and follows credit policy of the hotel; Ensures that all invoices and pro-invoices with proper back-up are sent to clients on timely basis; Ensures that all group accounts are in accordance with signed contracts; Keeps regular and updated records of all legal customers; Correctly allocates received payments and match it with correct customers; Keeps records of all received deposit payments; Keeps records of all customers with have outstanding balances; Provides all necessary information to customers and informs superiors about any possible or expected problems in cooperation with customers; Prepares reports for Credit meetings, records minutes of meeting and submits to management; Performing other tasks given by Finance Manager; Preparation of other reports and providing required information to the Finance Team. Candidate requirements: High education in Finance, Accounting or/and Audit; At least 2 years of experience in hospitality on similar position; Advanced proficiency in OPERA PMS, MS Office programs – especially in Excel; Fluency in Azerbaijani and English languages; Desirable Criteria: Excellent time management skills and ability to prioritize work; Attention to details and readiness to work under tight deadlines. Able to work effectively with minimal supervision; Motivation for professional development and career growth. Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address in the Apply for job button, indicating “Account Receivable” in the subject of the email. Applications without subjects will not be considered.

Job brief: We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation. Responsibilities Supervise work at all levels (both operation and administrative) and set clear objectives Plan activities and allocate responsibilities to achieve the most efficient operating model Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals Maintain project timelines to ensure tasks are accomplished effectively Develop, implement, and maintain budgetary and resource allocation plans Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Prepare regular reports for upper management Requirements and skills Proven experience as Hotel Manager or relevant role Fluency in English and Russian; knowledge of other languages is a plus Understanding of all hotel management best practices and relevant laws and guidelines Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage Excellent customer service skills as well as a business mindset Demonstrable aptitude in decision-making and problem-solving Reliable with an ability to multi-task and work well under pressure Outstanding leadership skills and a great attention to detail Degree in Business Administration, Hotel/Hospitality Management or relevant field Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address in the Apply for job button, indicating “General Manager/ Hotel Manager” in the subject of the email. Applications without subjects will not be considered.