Texniki Əməliyyatlar üzrə Assistent

A growing group operating across Central Asia and the South Caucasus is looking for a high-caliber Executive Business Assistant to join the CEO Office. This is a unique role for someone who thrives at the intersection of strategy and execution. You will work directly with the CEO, acting as a strategic partner in managing priorities, coordinating international operations, and driving key business initiatives forward. Key Responsibilities Support the CEO in daily priorities, strategic initiatives, and cross-country coordination Assist in preparation of reports, presentations, and decision-making materials Manage communication with internal and external stakeholders discreetly and professionally Coordinate projects across multiple markets, ensuring timely execution and follow-through Contribute to corporate development activities, including negotiations and M&A processes

Maintenance & Service Coordination Prepare and monitor technicians' daily work schedules to ensure optimal field coverage. Create, assign, and manage service orders from initiation through to completion. Track the status of repair and maintenance tasks in real time; escalate delays or issues promptly. Coordinate both emergency and planned maintenance activities across all service zones. Liaise with field teams to confirm job completion, collect feedback, and update records. Administrative & Operational Support Update and maintain contract and customer information accurately in relevant systems. Support Finance team in Purchase Order (PO) and invoice processes; ensure timely submission and accurate documentation. Enter and control data in CRM / ERP systems; ensure integrity and accuracy of records. Prepare weekly and monthly operational reports for management review. Maintain organized filing systems for contracts, service agreements, and compliance documents. Customer & Internal Communication Communicate proactively with customers regarding service status, scheduling, and updates. Register and route customer complaints to the appropriate teams; follow up until resolution. Coordinate effectively with Sales, Finance, and Technical teams on cross-functional tasks. Serve as a first point of contact for service-related queries from internal and external stakeholders. Support the preparation of customer-facing quotations and service proposals. Operations Support & Performance Tracking Monitor service performance KPIs and flag deviations for corrective action. Conduct basic data analysis to identify trends and support operational optimization. Assist in the preparation of quotations and commercial proposals. Manage audit and compliance documentation in accordance with company standards. Support continuous improvement initiatives within the Operations & Maintenance function.

Project Management Accountable for completing the  project safely, on time and within budget Accountable for stakeholder satisfaction and managing their expectations throughout the project Accountable for effective collaboration and communication with and between all stakeholders Accountable for project cost control and financial performance Manages the project from contract award through to project closure Accountable for variation, scope management and claims Accountable for creating the project plan and executing it Responsible for obtaining stakeholder approvals where required Controls material and inventory; carries out claim analysis Performs subcontractor qualification, evaluation and selection Negotiates subcontractor scope, terms and rates; raises purchase orders and certifies invoices Takes care of all administrative activities of the project including project reports Specific Project Management Responsible for the Project Start-Up meeting, ensuring clear handover from the CSE / Solution team Coordinates with the CSE Project Engineer throughout the project on technical changes, variation orders and addworks Responsible for the project safety plan, quality plan, labour plan and logistics plan Responsible for site methodology and execution specific to existing building environments Triggers the invoice and collection process on time Responsible for monthly project reviews, project audits, handovers and final closure Ensures smooth handover of completed project works to the maintenance team Leadership & People Management Plans manpower for the project – headcount and the right competence level Secures and retains appropriate talent for project execution Leads the multifunctional project team and manages performance Communicates project goals, gives feedback on performance and coaches team members Identifies and facilitates project-related change management activities Creates and maintains safety and security awareness among employees and subcontractors Ensures compliance with KONE safety and security policies at all times Customer & Stakeholder Management Acts as the primary point of contact for the customer throughout the project Manages customer expectations proactively, ensuring transparency on progress, risks and changes Resolves customer concerns and escalates critical issues to management where necessary Ensures that deviations from contract and specification requirements are within agreed levels Presents timely project reports as determined by the contract or KONE management