Telecommunication & Connectivity Specialist

Esyasoft specializes in delivering AI-powered technology and analytics solutions that support the digital transformation of utility grids and global energy transition initiatives. As we expand our operations in Azerbaijan, we are seeking a Telecommunication & Connectivity Specialist with strong knowledge of telecom and IoT connectivity technologies to ensure reliable network performance and stable device communications within a dynamic, collaborative environment.

Key Responsibilities

• Communications Readiness and Governance - Ensure telecom infrastructure is ready before deployment. Verify network coverage using operator heatmaps and field surveys, and confirm proper use of radio bands (3/8/20) and device/network configurations

• Telco Operator Coordination and Relationship Management - Act as the main contact for telecom operators and connectivity partners. Coordinate daily activities such as provisioning, activation, fault management, service reviews, and planned network changes

• SIM/eSIM Lifecycle Management- Manage SIM provisioning, allocation, activation, suspension, swaps, and deactivation. Maintain control of SIM inventory and ensure traceability from SIM to device and customer/site

• Connectivity Monitoring and Service Performance (KPIs/SLAs)- Define, track, and report connectivity SLAs and KPIs, including RSSI/RSRP/RSRQ/SINR, attach and session success rate, retry rate, latency, message delivery success, and network availability. Identify trends, drive improvement actions, and maintain service performance dashboards.

• Device Identification and Certification Control- Validate mapping and integrity of Serial Numbers, IMEI, ICCID, and Device IDs across systems. Manage IMEI registration, operator onboarding, and any required telecom certification/compliance processes.

• Cellular and LoRaWAN Rollout Support- Plan and coordinate telecom readiness for lab tests, pilot zones, and mass deployment waves. Support field connectivity testing, device commissioning validation, and acceptance criteria verification

• Incident Management, Problem Resolution and Technical Escalation- Lead investigation and resolution of connectivity incidents. Perform root-cause analysis and coordinate escalation with telecom operators, vendors, and internal engineering teams.

• Backend Integration Coordination- Ensure effective handover and integration with the solution Headend and validate end-to-end synchronization between the connectivity layer and backend systems, including data flow integrity and device status consistency

Requirements

• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or a related IT/engineering discipline (or equivalent practical experience)

• 3+ years proven experience working with Mobile Network Operators/ISPs - Internet Service Providers and connectivity partners, including incident management, escalation, and service performance reviews

• Strong working knowledge of 2G 4G/LTE fundamentals (radio bands, coverage/capacity considerations, attach/session behaviour), with a solid understanding of LoRa /LoraWAN architecture and operations

• Ability to define and track operational KPIs/SLAs, produce clear reports, and drive actions to improve service stability and performance

• Fluent in Azerbaijani and English, Russian is preferred

Why Esyasoft Holding?

At Esyasoft, we’re transforming the energy landscape with cutting-edge solutions in Smart Grids, IoT, and more. Join a global team driving sustainability and innovation while building a fulfilling career.