Operational On-Call Manager

Job Description:

• We are seeking a dedicated and reliable On-Call Service Representative to handle phone and email service requests during overnight hours. This role is crucial in ensuring that our drivers receive timely and effective support.

Responsibilities:

• Respond promptly to phone and email inquiries from drivers between 10 AM and 7 PM.

• Handle service requests related to fuel, road conditions, fines, Drivers Health issues, Traffic accidents and damage reports.

• Provide accurate information and solutions to driver’s issues.

• Escalate complex cases to appropriate departments as needed.

• If necessary, communicate with police officers regarding fines and traffic accidents. Communicate with gas station operators and other suppliers when necessary.

Requirements:

• Proven experience in customer service, logistics, call centers, or insurance departments or a similar role.

• Excellent communication skills, both verbal and written (EN + RU necessary, other (DE, FR, IT - would be a bonus).

• Ability to work independently and manage time effectively.

• Strong problem-solving skills and attention to detail.

• Comfortable working handling overnight shifts.

• Good computer skills programs: Word, Excel, Outlook.

Preferred Qualifications:

• Experience in the transport and logistics industry.

• Knowledge of road regulations and fines/penalties.

• Previous experience or good understanding of handling traffic accidents and vehicle damage claims (according to EU law).

Location: Nasibbey Yusifbeyli 86 str. Baku Azerbaijan
Salary: 900-1000 AZN NETTO

Interested candidates can send their CV to the e-mail address in the Apply for job button.