IT Helpdesk Specialist (AutoCAD)
Tam Ştat
Key Responsibilities:
AutoCAD & Engineering Software Support
Serve as the primary point of contact for AutoCAD-related incidents, requests, and queries from engineering and design teams.
Install, configure, and maintain AutoCAD (LT and full), AutoCAD Civil 3D, and related Autodesk products on engineering workstations.
Manage AutoCAD software licensing (standalone and network), updates, patches, and version compatibility.
Support AutoCAD customization: plot styles (CTB/STB), template files (DWT), layer standards, and workspace profiles.
Troubleshoot drawing file issues, corrupt DWG files, xref conflicts, and print/plot errors.
Assist engineers in setting up drawing environments, title blocks, and discipline-specific standards.
General IT Helpdesk Support
Provide timely first-line and second-line support for hardware, software, and connectivity issues across the engineering department.
Log, track, and resolve incidents and service requests through the IT ticketing system, ensuring SLA compliance.
Set up and maintain engineering workstations, laptops, plotters/large-format printers, and peripherals.
Manage user accounts, access permissions, and onboarding/offboarding procedures.
Support VPN, remote desktop, and network-shared drive access for engineering users.
Data Integrity & File Management
Enforce file naming conventions, folder structures, and version control practices for AutoCAD and other engineering documents.
Support the Common Data Environment (CDE) and document management platforms used for engineering deliverables.
Perform regular backups and verify integrity of critical CAD project files.
Training & User Support
Deliver basic AutoCAD and IT onboarding training for new engineering staff.
Prepare user guides and quick-reference materials for common AutoCAD configurations and IT procedures.
Escalate complex technical issues to senior IT staff or Autodesk support when required.
Job Knowledge / Education / Qualifications & Skills
Education and/or Experience:
Technical certification, Associate's degree, or Bachelor's degree in IT, Computer Science, Information Systems, or related field.
Minimum 1–3 years of experience in IT helpdesk or technical support roles.
Demonstrated hands-on experience with AutoCAD in a professional or semi-professional setting.
Technical Skills (Mandatory):
Strong proficiency in AutoCAD (2D drafting, file management, plotting, layer/style configuration) — this is a core requirement.
Experience with Autodesk licensing management (Autodesk Account, LGS, or standalone licensing).
Solid knowledge of Windows OS, MS Office 365, and standard helpdesk tools (ticketing systems).
Familiarity with networking fundamentals (TCP/IP, VPN, shared drives, printers/plotters).
Knowledge of large-format printing/plotting setup and troubleshooting.
Desirable / Advantageous:
Familiarity with other Autodesk products (AutoCAD Civil 3D, Plant 3D, Revit) or engineering software (PDMS, SmartPlant).
Experience in EPC, construction, or industrial engineering environments.
Knowledge of document management systems (Aconex, SharePoint, or similar CDEs).
Interested candidates can send their CV to the e-mail address in the Apply for jobbutton.