Guest Relations Agent

Condition: Salary 1200$ Duration of Employment Contract : 2 years Annual Leave : 21 days every year Accommodation : comfortable free accommodation is provided Transportation: provided Meal: free duty meal Medical Insurance: provided Public holidays: 11 days per year Benefit: wage of 21 days gratuity end of service per year Benefit: 50% F&B Discount, 30% Spa Discount Benefit : Free learning courses, many more other benefits within Minor Worldwid Responsibilities: Assisting Guests with Inquiries. Managing Guest Requests. Delivering Personalized Experiences. Supervising the Concierge Team. Training and Development. Collaboration Across Departments. Vendor and Partner Relationships. Problem Solving and Conflict Resolution. Administrative Tasks. Maintaining Standards Requirements: Degree or diploma in Hospitality Management. Experience: Previous experience in a concierge, guest services, or front office role, preferably in a luxury hotel environment. Skills: Strong customer service and problem-solving abilities. Excellent communication and interpersonal skills. Organizational and multitasking capabilities. Languages: Fluency in English (mandatory); additional languages are an advantage. Technical Skills: Proficiency in hotel management software and Microsoft Office tools. Knowledge: Familiarity with local attractions, events, and cultural landmarks. Flexibility: Ability to work in shifts, including weekends and holidays. Personality: Professional demeanor, attention to detail, and a guest-focused mindset. wage of 21 days gratuity end of service per year, 50% F&B Discount, 30% Spa Discount, Free learning courses, many more other benefits within Minor Worldwide Location Country, city: Qatar Email: sabina.m@humanque.az

Condition: Salary 1200$ Duration of Employment Contract : 2 years Accommodation : comfortable free single accommodation is provided Transportation: provided Medical Insurance: provided Public holidays: 11 days per year Meal: free duty meal Benefit: wage of 21 days gratuity end of service per year Benefit: 50% F&B Discount, 30% Spa Discount Benefit : Free learning courses, many more other benefits within Minor Worldwid Responsibilities: Welcoming Guests: Greet and ensure guests feel valued and appreciated upon arrival. Addressing Guest Concerns: Handle complaints, feedback, and special requests promptly and effectively. Coordinating Services: Liaise with departments (e.g., housekeeping, food & beverage) to ensure smooth guest experiences. Managing Reservations: Assist with bookings, special arrangements, and VIP services. Monitoring Guest Satisfaction: Conduct follow-ups and maintain feedback records to improve services. Promoting Hotel Services: Introduce guests to available amenities, promotions, and packages. Training Staff: Guide team members on maintaining high-quality guest service standards. Requirements: Experience: Proven experience in hospitality or customer service, preferably in a managerial role. Education: Degree in Hospitality Management or a related field. Communication Skills: Excellent verbal and written communication, with a friendly and approachable demeanor. Problem-Solving Abilities: Strong conflict resolution and decision-making skills. Language Proficiency: Fluency in multiple languages is often an advantage. Customer-Oriented Mindset: Passion for delivering exceptional guest experiences. Technical Skills: Familiarity with hotel management software and reservation systems. Location: Country, city: Qatar Email: sabina.m@humanque.az

Condition: Salary 1650$ Accommodation: Provided Transportation: Provided Work schedule : Provided Visa, med.insurance, airfare: Provided Responsibilities: Ensure the outlet operates professionally and profitably within the framework of the hotel, aligning with company standards and objectives. Collaborate with the Training Manager to identify training needs, develop, and deliver training programs that address the business's needs. Support the training of Departmental Trainers to continuously improve service levels. Achieve departmental budget goals by increasing sales revenue, controlling costs, and maintaining profitability. Accurately forecast business demands to ensure efficient staffing, food production, and overall operational efficiency. Oversee all accounting and billing procedures within the outlet, ensuring accuracy and compliance with company policies. Work with hotel management to develop and execute marketing plans for the outlet, promoting brand initiatives and driving revenue. Actively support and promote Guest Incentive programs. Ensure efficient scheduling of management and associates within the outlet and supervise the time control system to ensure accurate payroll processing. Conduct performance reviews and appraisals for associates in a professional and timely manner, ensuring constructive feedback and development. Train managers and supervisors on effective coaching, counseling, and the process for progressive discipline to maintain high performance and resolve any issues. Maintain outlet safety and sanitation standards at all times, ensuring compliance with health and safety regulations. Oversee the management and maintenance of all outlet property and facilities, conducting regular preventative maintenance inspections. Foster positive inter-departmental relations through effective communication, collaboration, and problem-solving with other hotel departments. Collaborate closely with the Banqueting department to support the successful execution of requested functions, ensuring smooth coordination and service delivery. Lead by example with a hands-on approach, motivating associates to excel and ensuring a high standard of service and teamwork. Requirements: English language pre-intermediate and higher. Expereince of work min 5 years. Team player. Communicative. Good skills in selling products. Certificates and diplomas. Location Category: Hospitality Country, city: Qatar Email: sabina.m@humanque.az