Front Office Manager

• To represent the rooms function on the hotel's Leadership Committee in the absence of the Rooms Division Manager.

• To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

• To oversee and assist in the preparation and update of the Front Office Departmental Operations Manual.

• To ensure that all Front Office associates deliver and provide exceptional guest service at all times.

• To ensure that all Front Office associates are aware of current promotions, policies and other important information.

• To ensure that all Front Office associates are familiar with the hotel’s products and services.

• To implement consistent guest recognition programmes and maintain a relevant guest history database.

• To assist in monthly reforecasting and to assist in the preparation of the Annual Business Plan as appropriate.

• To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• To ensure that all V.I.P. and long stay guests are met on arrival by an Assistant Manager.

• To develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.

• Bachelor’s degree / higher education qualification

• Minimum 3 years of Front Office/Guest Service experience including minimum 1 year management experience

• Excellent verbal and written English communication skills and computer literacy is a must. Advanced Russian is desired.

• Proficient knowledge of Opera PMS, Iscala and other channels is to be considered as an advantage.

Benefits:

Accommodation, three meals a day provided, transportation, health insurance