Vakansiyanın müddəti başa çatıb
Bu iş elanının son müraciət tarixi keçib. Aktiv vakansiyalar üçün vakansiyalar səhifəsini yoxlayın.
Director of Resident Relations
Tam Ştat
Direktor
Razılaşma yolu ilə
Yerləşdirilib 12 yanvar 2026
Son Tarix: 12 fevral 2026
Təsvir
Company: Nardaran İnvest LLC
Location: Sea Breeze Resort & Residences, Baku, Azerbaijan
Reports to: Chief Executive Officer (CEO) of the Exploitation Department
Sea Breeze Resort is seeking a highly experienced, professional, and service-oriented Director of Resident Relations to lead and enhance resident satisfaction across our premium residential and resort community. The successful candidate will be responsible for ensuring exceptional service delivery, effective communication with residents, and seamless coordination of all resident-related operational matters in line with Sea Breeze Resort’s high standards.
Key Responsibilities:
Ensure the smooth and efficient operation of all resident-related aspects of the Resort & Residences, ensuring services are delivered in accordance with established standards and performance targets;
Act as the primary point of contact for residents by receiving, registering, and resolving inquiries, complaints, and suggestions in a timely and professional manner;
Maintain continuous and effective communication with residents, monitoring satisfaction levels and addressing concerns proactively;
Oversee and monitor the quality of services provided within the residential complex, including housekeeping, security, technical maintenance, landscaping, and other communal services;
Inform residents in a timely manner about renovation works, utility interruptions, technical updates, and other important operational matters;
Supervise the collection of residence/service fees, conduct negotiations with residents regarding outstanding balances, and ensure payment discipline;
Ensure compliance with internal residential rules and regulations, including noise control, parking policies, waste disposal, and general community standards;
Organize social events, community gatherings, and holiday programs to strengthen neighborhood relations and resident engagement;
Work closely with internal departments (technical, security, finance, customer service, etc.) to ensure coordinated and efficient service delivery;
Prepare and present regular reports to senior management regarding resident feedback, service quality, and operational performance;
Review existing Standard Operating Procedures (SOPs) and contribute to their continuous improvement and expansion;
Maintain resident trust and satisfaction by responding effectively to service-related challenges and feedback.
Skills & Qualifications:
Strong professional reputation in the hospitality or residential management industry, with proven experience in senior operational or general management roles within premium residential, resort, or 5-star hospitality environments;
Exceptional communication and diplomatic skills, with the ability to manage sensitive situations professionally;
Strong problem-solving and crisis management capabilities;
High level of organizational and leadership skills, with the ability to manage teams and coordinate multiple stakeholders;
Detail-oriented approach to operations, ensuring the highest standards of service quality and asset maintenance;
Strong business acumen with strategic thinking focused on operational efficiency and commercial success;
Fluency in Azerbaijani, Russian, and English;
Proficiency in MS Office and relevant property or hotel management systems (e.g., Elektra, Opera, or similar);
High level of stress tolerance, responsibility, and resident-focused service mindset.
Work Conditions:
Work schedule: 6 days per week;
Stable and dynamic working environment within a premium resort and residential complex;
Competitive salary and performance-based bonus system;
Opportunities for professional growth and career development within Sea Breeze Group.
Application Procedure – Executive-Level:
Qualified candidates are invited to submit their detailed CV along with current and expectedcompensation to the e-mail address in the Apply for job button.
Kindly ensure that the position title “Director of Resident Relations” is clearly indicated in the subject line of your email.
Please note: Only shortlisted candidates who meet the specified qualifications will be contacted for an interview.
Necə Müraciət Etmək Olar
Sea Breeze Resort & Residences
Other
Sea Breeze Resort & Residences — Xəzər dənizi sahilində yerləşən, Bakı şəhər mərkəzindən təxminən 30 dəqiqəlik məsafədə olan müasir kurort və yaşayış kompleksidir. Layihə istirahət və yaşamı birləşdirən konsept üzərində qurulub və geniş qumlu çimərlik, hotellər və müxtəlif növ daşınmaz əmlak seçimləri ilə seçilir. Kompleks ərazisində restoranlar, SPA və fitnes mərkəzləri kimi istirahət xidmətləri də mövcuddur. Sea Breeze eyni zamanda Agalarov Development şirkətinin flaqman layihəsi kimi təqdim olunur və geniş ərazidə qurulan premium infrastrukturla həm sakinlərə, həm də ziyarətçilərə ilboyu rahatlıq təmin etməyi hədəfləyir. Burada 24/7 marketlər, tibb və Anti-Aging mərkəzi, məktəb və uşaq bağçası, delivery xidmətləri, eləcə də yaxta və qayıqlar üçün körpü kimi imkanlar mövcuddur.
Şirkət Profilinə BaxVakansiya Təfərrüatları
Vakansiya ID
#4647
İş Növü
Tam Ştat
Təcrübə Səviyyəsi
Direktor
Şirkət Ölçüsü
1000+