Account manager (IT company)

Location: Azerbaijan, Baku

About Novum:

Novum is a Microsoft Solution Partner specializing in Data & AI, Business Applications, Digital App & Innovation, and Modern Work. We operate across Azerbaijan and the UAE, delivering cutting-edge projects in Data Warehousing (DWH), Enterprise Resource Planning (ERP), and Independent Software Vendor (ISV) solutions.

Responsibilities:

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed

• Building strong client relationships to maintain old business and acquire new customers

• Collaborating with various internal departments to ensure they fulfill all customer requests

• Resolving complaints and keeping track of all processes that pertain to the clients desires

• Acting as the clients representative in a firm to ensure their demands are met with a focus on improving the customer experience

• Collecting and analyzing data concerning consumer behavior to understand changing needs

Requirements and skills:

• Degree in Business, Economics, Sales or Telecommunication;

• 3+ years’ of direct sales / account management experience in IT companies (software, data analytics) or similar companies

• Demonstrate the ability to develop new business models for customers with new technology;

• A proven track record of building long-term relationship with major accounts;

• Ability to explore new opportunities, work out customer product competitive strategies and competitive plans;

• Excellent collaboration skills with a wide variety of people (product management, engineering, marketing, etc.);

Interested candidates can send their cv to the e-mail address in the Apply for job button.