Remote Service Dispatcher

About the Role

We’re looking for a highly organized, clear-thinking Dispatcher / Scheduling Coordinator to help manage our daily operations. You will be the connection point between customers, subcontractors, and our internal team — ensuring jobs are scheduled smoothly, communication is clear, and clients receive an exceptional experience.

About Us

We are a fast-growing home-services company expanding into multiple states. We generate high-quality leads, manage the customer relationship from start to finish, and dispatch skilled subcontractors to complete the work. Our goal is to build a highly efficient, multi-market service brand powered by strong systems and great people. We don’t just want to grow — we want to grow the right way.

What Success Looks Like

90%+ of calls answered within 3 rings

High booking rate of incoming leads

Clean, organized schedule with minimal downtime

Jobs dispatched accurately and on-time

Strong communication with customers and subcontractors

Consistent positive reviews and customer satisfaction

You’re a Great Fit If You:

Thrive in a fast-moving environment

Are highly organized and detail-oriented

Have strong verbal and written communication skills

Can stay calm under pressure

Enjoy solving problems and creating order out of chaos

Take ownership of your work

Want to grow with a company long-term

Who This Role Is NOT For:

People who get overwhelmed easily

People who dislike talking to customers

People who prefer slow, repetitive work

People who don’t want to be held accountable

Bonuses:

Experience in home services, trades, or contracting

Experience working with subcontractor networks

Multi-tasking in high-call environments.

How to Apply?

Send an email where the subject is the name of this position, in the email attach your CV, and a 1–2 minute recording message answering the following:

How would you calmly explain a service delay to a customer?

You can upload your recording here: https://vocaroo.com/

And send the Vocaroo link in the email.

İş haqqında

1–2 years of experience in dispatching, call center, scheduling, or customer service (preferred, not required) Strong computer skills (CRM experience a plus) Comfortable communicating with subcontractors and customers Reliable internet connection and quiet work environment Ability to work during U.S. business hours.

Answer inbound calls and respond to customer inquiries Schedule and dispatch subcontractors to job sites Coordinate time windows, job details, and customer expectations Maintain accurate job notes in our CRM Resolve scheduling conflicts or last-minute changes with professionalism Follow up with customers post-service to ensure satisfaction Track job progress and communicate updates to the team Maintain daily and weekly scheduling efficiency targets.