Guest Services Agent

Oversee pastry items preparation, cooking, and presentation to ensure consistency, quality, and safety. Establish and maintain kitchen processes to ensure that all food items meet the hotel's high standards of excellence Develop and manage food costs, budgets, and inventory to meet financial goals. Track food wastage and implement strategies to minimize waste while maintaining profitability. Identify and address training needs, ensuring staff are up-to-date with kitchen procedures, food safety regulations, and new culinary techniques. Foster a positive work environment where staff can thrive and grow. Ensure delivering high-quality food and maintaining exceptional customer service standards. Ensure kitchen operations comply with all food safety, hygiene, and health regulations. Monitor cleanliness, organization, and safety within the kitchen areas. Work closely with other departments, including front-of-house, events, and purchasing, to ensure smooth and efficient operations and exceptional guest experiences. Ensure that all kitchen staff interacting with guests consistently provide exclusive, high-quality service. Respond to all guest and internal customer complaints and inquiries politely and effectively, ensuring that issues are resolved satisfactorily and followed through to completion. Assist in the efficient management of costs. Assist in entering and monitoring product specifications, recipes, and other data, supporting the proper functioning of the Logistics and Cost Audit departments. Participate in the recruitment and selection process for kitchen staff. When hiring, ensure adherence to the hotel’s guidelines and use a professional, merit-based approach in selecting staff members. Ensure that kitchen staff wear the appropriate uniform in a punctual manner and maintain the highest standards of personal appearance and hygiene. Ensure compliance with the hotel’s personal grooming and department-specific service standards. Ensure staff comply strictly with the hotel’s, company’s, and local regulations, including fire safety, technical safety, and security policies and procedures. Be familiar with property safety, first aid, fire safety, and emergency procedures, and operate equipment safely and thoughtfully. Take measures to eliminate hazardous situations and inform supervisors/managers about potential dangers.

We are looking for a detail-oriented, reliable, and motivated Accounting Clerk to join our Finance Department. This role supports daily financial operations and contributes to smooth and accurate accounting processes across both properties. Key Responsibilities Process daily invoices, receipts, and payment documentation Assist with accounts payable and accounts receivable Maintain accurate financial records and filing systems Support month-end closing procedures Prepare basic reports and summaries as required Ensure compliance with company policies and financial procedures Provide administrative support to the Finance team

The Cost Controller is responsible for auditing the costs of each department within the property in order to ensure that the appropriate internal control procedures are followed in the most effective manner. These will be done by providing timely and accurate information to the management. Maintaining the inventory of all bars, kitchens in an effective manner. To check the report of daily flash food cost by outlet To investigate reasons for spoilage. To check randomly the posting of officer and entertainment checks and apply credits to food and beverage cost. To verify inter-bar transfers daily. To provide Heads of the Department with financial data necessary to allow them to analyze their performance and run their departments profitably. To ensure that Policies and Procedures on purchasing, receiving, transferring, issuing are complied with. To prepare any other cost evaluations required by the Director of Finance or any other Head of the Department. To ensure that the correct Receiving procedures are adhered to in accordance with the Internal Operating Procedures manual. To attend briefing and meeting To manage the monthly inventory process and the correct posting of month-end inventories in the system. To ensure perpetual and month end stock counts To arrange menu pricing To prepare monthly Bar reports To take monthly inventory of all food and beverage items of stores, Kitchen and bars. To prepare monthly Food & Beverage summary report. To prepare monthly global & outlets’ report of food, beverage and tobacco cost To prepare monthly general stores requisitions summary report. To prepare monthly food, beverage & tobacco purchases report by category. To prepare monthly food and beverage discounts & rebates summary To investigate shortages in bars To prepare monthly bar shortages charges To perform spot check in Engineering stores inventory To carry out any other reasonable duties and responsibilities as may be assigned. To have complete understanding of the policy relating to fire, safety and health. To have completely understanding of the employee handbook and to adhere to the regulations contained therein. To respond to changes in departmental functions as dictated by the management To maintain courteous and friendly atmosphere and good working relationships with all colleagues. To act as a department team member and involve in projecting a good personal/department and company image. To maintain a high standard of personal hygiene and appearance at all times. To be punctual and support to maintain discipline within the department Requirements and skills: Bachelor's Degree in Accounting and/or relevant field Minimum experience: 3 years in hotels/resorts/hospitality Additional accounting certifications is a plus Hotel experience is a must. Highly organized and systematic approach to work Thorough knowledge of basic accounting procedures Familiarity with financial accounting statements Accuracy and attention to detail Good in English and Russian Vakansiya haqqında Vakansiya növü Tam ştat Təcrübə 1-2 il Vəzifə dərəcəsi Gənc mütəxəssis Təhsil Bakalavr İmtiyazlar Medical insurance Accommodation Interested candidates can apply via the link in the Apply for job button.